Privacy Policy

Version 7.0

Introduction

LOW6 Limited (“LOW6”, “we”, “us”, “our”), company number 10799636, of Oakmoore Court, Kingswood Road, Hampton Lovett, Droitwich, Worcestershire, United Kingdom, WR9 0QH is committed to protecting and respecting your privacy. LOW6 is committed to the protection of the Personal Data that we process in line with the data protection principles set out in the UK General Data Protection Regulation, the EU General Data Protection Regulation (2016/679) (together referred to herein as the “GDPR”) and the Data Protection Act 2018.

This privacy notice explains what Personal Data we collect from individuals who use the LOW6 Website and App. It also explains what information we collect automatically when you use our Website and App.

LOW6 Limited is the Controller of your Personal Data, registered in the UK with the Information Commission, registration number ZA435585.

Our Data Protection Officer is:

Evalian Limited
West Lodge
Leylands Business Park
Colden Common
Hampshire
SO21 1TH

Email: dpo@evalian.co.uk
Tel: 03330 500 111

As an information-led business, we place great importance on ensuring the quality, confidentiality, integrity and availability of the data we hold and in meeting our data protection obligations when processing Personal Data. We are committed to protecting the security of your Personal Data, using a variety of technical and organisational measures to help protect your Personal Data from unauthorised access, use or disclosure.

We update this privacy notice from time to time in response to changes in applicable laws and regulations, to our processing practices and to the products and services we offer. When changes are made, we will update the date at the top of this document. Please review this privacy notice periodically to check for updates.

What information do we process?

Personal Data is any information relating to an identified or identifiable natural person. We process the information you give us, whether through interactions with our App, our Website or by any other form of correspondence.

Information you provide to us

The categories of Personal Data we process may include:

• Contact details (title/name/address/email address/phone number)
• Any information you share through our social media channels

Information we collect from you

When you use our Website or App, we may also collect:

• Device details
• App login information
• App usage data
• Location data

We may use tools to personalise the user experience of our App, which may be disabled at any time using the Privacy Settings in the App or on your device.

Purposes and bases for processing your Personal Data

We may use your Personal Data for the following purposes and on the following lawful bases:

Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

Sharing your information

We will share your Personal Data outside the United Kingdom and the European Economic Area (the EU member states plus Norway, Iceland and Liechtenstein – the “EEA”). This is necessary for the purposes of providing our services to you, but we will only share it where appropriate safeguards are in place to ensure your Personal Data is protected to the same standard expected within the UK and EEA.

We may share your Personal Data with service providers and suppliers to our business who process data on our behalf. In such cases, our service providers and suppliers are Processors or sub-Processors and may only use the data in line with our instructions and not for any other purpose. This and other obligations are agreed in the contract between LOW6 and the service providers and suppliers.

Our Website includes links to our social media pages which enable you to view our content through selected sites. These applications may collect your IP address or Device ID and may set a cookie on your device. When you use one of these links, you are sharing information to another website or service and this privacy policy will no longer apply. Please read the privacy notices provided by the particular social media website you are sharing through before posting any personal information using these links.

Please see the below list of key external providers with whom we share your data, the purpose of this sharing and where possible a link to their privacy policy.

Your rights

The GDPR provides you with certain rights in relation to the processing of your Personal Data, including to:

• Request access to Personal Data about you (a “Data Subject access request”). This enables you to receive a copy of the Personal Data we hold about you, and to check that we are lawfully processing it;
• Request rectification, correction, or updating to any of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
• Request Personal Data provided by you to be transferred in machine-readable format;
• Request erasure of Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove Personal Data where you have exercised your right to object to processing (see below);
• Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you (e.g. if you want us to establish its accuracy or the reason for processing it);
• Lodge a complaint with the Controller of your personal data; and
• Object to the processing of your Personal Data in certain circumstances. This right may apply where the processing of your Personal Data is based on the legitimate interests of LOW6.

Some of these rights are not absolute and are subject to various conditions under applicable data protection and privacy legislation and the laws and regulations to which we are subject. If at any time you decide that you no longer wish to be contacted for marketing purposes, or if you would like to exercise any of your rights as set out above, you can contact us at privacy@low6.co.uk, or write to the address above. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

In addition to the above, please note that you have the right to make a complaint at any time to the relevant supervisory authority if you are concerned about the way in which we are handling your Personal Data.

Data retention period

We will retain your Personal Data for as long as is necessary to provide you with our products and ongoing services and for a reasonable period thereafter, to enable us to meet our contractual and legal obligations and to deal with complaints and claims.

In some circumstances we are legally obligated to retain information to comply with legal obligations relating to crime prevention.

At the end of the retention period, your Personal Data will be securely deleted in accordance with our Personal Data Retention Policy.

Contact

You can contact LOW6 in relation to data protection and this privacy notice by emailing privacy@low6.co.uk or by writing to us at Oakmoore Court, Kingswood Road, Hampton Lovett, Droitwich, Worcestershire, United Kingdom, WR9 0QH, marking your letter for the attention of the Data Protection Manager.

EU Data Representative

We have appointed DataRep as our representative in the European Union for data protection matters, as required under Article 27 of the GDPR. If you are an EU resident and wish to exercise your rights under applicable data protection laws, or if you have any questions or complaints about how we process your personal data, you may contact DataRep in your country of residence by following How to contact LOW6 Limited via their Data Representative.